Terms and Conditions and Returns Policy
Welcome to Dutch Sign & Design LTD! We appreciate your interest in our sign and design services. Before proceeding with any purchases or using our services, please carefully review the following Terms and Conditions and Returns Policy. By engaging with our company, you acknowledge and accept these terms, which are governed by Scottish law.
- General Terms
1.1 Agreement: By using our website, placing an order, or engaging with our services, you enter into a legally binding agreement with Dutch Sign & Design LTD, hereinafter referred to as “we,” “us,” or “our.”
1.2 Age Restrictions: You must be at least 18 years old to engage in any transactions or services provided by Dutch Sign & Design LTD.
1.3 Accuracy: We strive to provide accurate and up-to-date information regarding our products, services, and pricing. However, errors, including but not limited to typographical errors, may occur. We reserve the right to correct any errors and update information without prior notice.
- Ordering and Payment
2.1 Product Description: Our website provides detailed descriptions and images of our sign and design products. While we aim to represent them accurately, there may be variations in colors, dimensions, or other specifications. Please contact us if you require additional information.
2.2 Order Placement: Placing an order constitutes an offer to purchase our products. We reserve the right to accept or reject any orders at our discretion. Upon receiving your order, we will send an email confirmation containing the order details.
2.3 Pricing: All prices displayed on our website are in GBP (British Pound) and include applicable taxes, unless otherwise stated. Shipping and handling fees may apply and will be indicated during the checkout process.
2.4 Payment Methods: We accept payments via major credit cards, debit cards, or other secure payment methods as indicated on our website. You agree to provide accurate and valid payment information when placing an order.
3.1 Shipping: We will make every effort to ensure timely delivery of your order. However, we are not responsible for any delays caused by factors beyond our control, such as shipping carriers or customs processes. Delivery times provided are estimates and not guaranteed.
3.2 Shipping Address: You are responsible for providing a correct and deliverable shipping address. We are not liable for any loss or delays resulting from an inaccurate or incomplete address provided by you.
3.3 Inspection upon Delivery: Upon receiving your order, please inspect the products for any visible damage or defects. If any issues are identified, please contact us within 48 hours of delivery to report the problem.
- Returns and Refunds
4.1 Returns: We want you to be satisfied with your purchase. If you wish to return a product, please contact us within 14 days of receiving the order to initiate the return process. The item must be unused, in its original condition, and returned in its original packaging.
4.2 Return Shipping: You are responsible for the cost of returning the product unless the return is due to our error. We recommend using a trackable shipping method to ensure safe return delivery.
4.3 Refunds: Upon receiving the returned product in satisfactory condition, we will initiate the refund process. Refunds will be issued in the original form of payment within a reasonable time frame.
4.4 Non-Returnable Items: Custom-made or personalized products are non-returnable, except in cases of manufacturing defects or errors on our part.
- Limitation of Liability
5.1 Indirect Damages: In no event shall Dutch Sign & Design LTD be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use our products or services.
5.2 Total Liability: Our total liability, whether in contract, warranty, tort (including negligence), or other legal theory, shall not exceed the total amount paid by you for the specific product or service in question.
- Governing Law and Jurisdiction
6.1 These Terms and Conditions and Returns Policy are governed by and interpreted in accordance with the laws of Scotland.
6.2 Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.
We hope you find these Terms and Conditions and Returns Policy clear and comprehensive. Should you have any questions or concerns, please contact us for further assistance. Thank you for choosing Dutch Sign & Design LTD!